FAQ
We try very hard to ensure that all our customers are fully satisfied with their experience of shopping at Risaia.
If for any reason you are not completely satisfied with your purchase, you may return the product to us within 7 days of purchase - as long as you contact us within seven days of purchase and that the product has not been used and is in its original packaging with all tags still intact. Original shipping fees are unfortunately not refundable and you will have to pay for the return fees.
We also will not be able to accept returns or exchanges on items that were purchased on sale.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Q: Where is Risaia based?
A: We are located in sunny Singapore.
Q: How long does it take for my delivery to arrive after checking out.
A: It will take about 3-5 working days with our courier partner, Aramex
Q: Can I exchange my order?
A: Yes you may - subject to availability of item and reason of exchange.
Q: What do I do if my order is damaged?
A: We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team via our email:
Please send us your name, address, order and picture of damaged items to karen@risaiashop.com. We will get back to you as soon as possible.
Q: How do I return my order?
A: You may return the order within the week of purchase made. To do this, please drop us an email at karen@risaiashop.com and we will guide you through the steps.
Please note that items must maintain original condition with our company tags still attached to it with no defects/stains.
Q: How can I cancel or change my order?
A: Once the order has been placed and you would like to change or cancel your order - please contact us via email immediately for us to stop the courier from going out. You will get a full refund from us for the cancellation.
Should the order be already posted out, we will refund you once we have received the order back. We will not be responsible for courier fee coming back to us under this condition.
